Reference

Legal terms built around your account

We keep our legal framework simple and transparent. Your deposits via DANA, OVO, GoPay and QRIS are protected by real account verification.

Account verification on signupData retention and securityWithdrawal confirmation steps
papahoki Legal terms built around your account
REACH US ANYTIME

Contact support about legal or account questions

Live chat Open your account settings, scroll to Help, and select Live Chat. Our team responds in English during business hours and can answer questions about your account terms, withdrawal verification, and data requests.
Email support Send us a message via the contact form in your account dashboard. Include your account ID and a clear description of your question. We aim to reply within 24 hours with answers about policies, data or legal matters.
Account settings Your profile page shows language options, linked payment methods, and a data export option. You can update your details anytime, and request a copy of your stored information directly from that menu.
HOW WE PROTECT YOU

Security, data and verification at papahoki

Account verification

Every new account is verified using your email and phone number before your first deposit. We confirm your identity to prevent fraud and protect your account from unauthorized access.

Payment encryption

Deposits and withdrawals are sent through encrypted channels. When you pay via DANA, OVO, GoPay or QRIS, your transaction details are not stored in plain text on our servers.

Data retention

We keep your account information for as long as your account is active, plus a retention period required by local law. Closed accounts have their data removed after 30 days unless legal hold applies.

Withdrawal verification

Before we send any withdrawal, we verify your identity again using your linked payment method. This step protects your funds and confirms the request came from your account.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. No tracking cookies follow you off-site. You can disable cookies in your browser settings.

Data requests and corrections

You can request a copy of your personal data, ask us to correct mistakes, or request deletion where applicable. Use the contact form or live chat and we'll process your request within 10 business days.

Legal and account questions answered

We store your name, email, phone number, linked payment methods (DANA, OVO, GoPay or QRIS account details), and a record of your deposit and withdrawal transactions. We also log your IP address and device type for security purposes. You can view and update most of this information in your account settings.

After account closure, we retain your personal information for 30 days to process any final withdrawals or disputes. After that, your data is removed from active systems. Some transaction records may be kept longer if required by local regulation.

Yes. Go to your account settings, select the Help menu, and choose 'Request my data'. We'll compile your information and send it to your registered email within 10 business days. You can also contact live support to start the process.

Before we send any withdrawal, we confirm your identity by checking the linked payment method (DANA, OVO, GoPay or QRIS). You'll receive a verification code via email or SMS that must be entered to approve the withdrawal. This protects your account and funds.

Contact our support team immediately via live chat or email with the transaction ID and details of the error. We'll investigate within 24 hours and correct the issue or provide an explanation. All corrections are logged in your account for transparency.

Your transaction details are private between you and papahoki. We do not share your payment information with other players or third parties. Transactions are stored securely and encrypted. Your DANA, OVO, GoPay or QRIS links are masked and never displayed in full on your account page.

Yes. We use only essential and functional cookies for login and preferences; no marketing or tracking cookies. You can disable cookies in your browser settings at any time. Disabling them may affect your ability to stay logged in and access the full account experience.