Reference

How papahoki Operates – Your Account, Your Rules

When you open an account with us, these terms set out exactly how we work together.

Clear payment & withdrawal flowAccount verification & securityYour dispute rights & contact paths
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papahoki How papahoki Operates – Your Account, Your Rules
GET IN TOUCH

How to Reach Us About These Terms

Live Chat Open the chat widget inside your account or on the lobby page. Our team in Medan covers support hours 09:00–23:00 every day. Expect a response in under five minutes during peak hours.
Email Support Contact [email protected] with questions about your account, terms or payments. We respond to all emails within 24 hours. Include your account email in the subject line.
In-App Notifications Check your account notifications for term updates and policy changes. We post urgent notices there first. Enable notifications on your phone or browser to stay informed.
SECURITY & DATA

How We Protect Your Account & Information

Account Security

Your password is encrypted and never stored in plain text. We use two-factor authentication (2FA) during high-value transactions. Enable it via Settings → Security as soon as you open an account.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain financial records for seven years per Indonesia tax law. Personal data is deleted within 90 days unless legal obligations require otherwise.

Withdrawal Verification

Before any withdrawal clears, we verify your identity and bank details. Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 60 minutes. Transfers to bank accounts may take up to one business day.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. No third-party cookies are set without consent. You can disable cookies in your browser; this may limit some features.

Dispute Handling

If you believe a transaction is wrong, report it via Support within 14 days. We investigate and respond within five business days. You retain the right to escalate disputes to your payment provider.

Request Your Data

You can request all data we hold about you via email to [email protected] with subject 'Data Request'. We provide it within 30 days in a readable format, free of charge.

Questions About Your Rights & Our Terms

No. Any change to these terms will be posted on this page first, and we'll send you an email and in-app message at least 14 days before it takes effect. You can request a copy of the old terms by emailing [email protected]. Playing after the change date means you accept the new terms.

Contact our support team via live chat or email within 14 days of the transaction. We'll investigate and ask for proof of payment or account activity if needed. You'll hear from us within five business days. If we can't resolve it, you can escalate to your DANA, OVO, GoPay or QRIS support team directly.

Yes. Log in, go to Settings → Account, and select 'Close Account'. We'll process the closure within 24 hours. Any remaining balance will be sent to your linked payment method. You can reopen it later by contacting support if you've been inactive for more than 30 days.

Account data stays on file while your account is active. After closure, we keep financial records for seven years per Indonesian tax requirements. Personal data like your name, email and phone are deleted after 90 days unless we're legally required to hold them longer, such as for anti-money-laundering checks.

Access depends on local law. Generally, you must be at least 18 years old, have a valid ID, and be in a region where our services are available. We verify identity and address during signup. If you're unsure whether you're eligible, contact [email protected] before registering.

No. Opening more than one account from the same person violates these terms. We detect multi-accounting using device ID, IP address and payment details. If found, we'll close all linked accounts and may withhold any balance. Stick to one account per person.

Bets must be placed fairly — no automated tools or scripts that give you an advantage over other players. All rounds are random and generated server-side. Bets cannot be cancelled after they're placed. If you think a round result is wrong, report it to support within 24 hours with the game session ID and bet amount.

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