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How papahoki Protects Your Account and Payment Information

We keep your personal data, login credentials, and payment details secure from the moment you open an account.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedAccount access logged and monitored
papahoki How papahoki Protects Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data or want to exercise your privacy rights? Our support team is available across multiple channels.

Email Support Send privacy questions to our data team at [email protected]. Response time typically one business day. Include your account email so we can verify your identity.
Live Chat Open the chat window in your account lobby Monday to Sunday, 09:00–23:00 WIB. Our agents can answer basic privacy questions and escalate formal requests to our compliance team.
Phone (WhatsApp) Message us via WhatsApp for urgent privacy concerns. We monitor messages during business hours and will respond within 24 hours with next steps or direct you to our privacy officer.
HOW WE SECURE YOUR TRUST

Data Security, Cookies, and Account Control

papahoki uses encryption and secure authentication to shield your account from unauthorised access.

Account Security

Your password is hashed and stored securely. We monitor login activity from new devices and locations. Enable two-factor authentication in account settings for stronger protection against unauthorised access.

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. We never store your full payment credentials on our servers; only transaction IDs and confirmation hashes are kept for your withdrawal record.

Cookie Use

We use cookies to store your session token, language preference, and deposit history so you don't re-enter details on every visit. Analytical cookies help us spot site errors. Visit Settings › Privacy to review and delete cookies anytime.

Data Retention

Active account data is kept on live servers; closed accounts are archived for up to 7 years where local law permits, to satisfy dispute resolution and tax compliance. You can request early deletion where possible — contact support.

Your Access Rights

Open Settings › Data & Account to download a copy of your personal data, game history, and transaction records. This export includes everything we hold on file and can be used to transfer your record to another provider if needed.

Change or Delete Data

Correct your name, email, or phone number anytime in account settings. To request deletion of personal data where local law permits, submit a formal request via email or live chat with your account email and ID; we'll confirm within 10 business days.

Questions About Your Data and Privacy Rights

Read answers to the most common questions about how papahoki handles your information, your rights as an account holder, and what happens to your data if you close your account.

Yes. Go to Settings › Data & Account and select Download My Data. You'll receive a file with your profile, transaction history, device logins, and any communications we've sent you. The export takes up to 5 business days to prepare and is sent to your registered email.

Your account data is archived on secure servers after closure where local law permits. Game history and transaction records are kept for compliance and dispute resolution. Payment information is deleted from live systems within 30 days. You can request permanent deletion of personal data by contacting our privacy team; timelines depend on local law.

No. We do not sell your personal data to third parties. We share only what is necessary with payment processors, fraud-prevention partners, and regulatory bodies where local law requires. All partners sign strict confidentiality agreements. You can see our full processor list in Settings › Privacy Partners.

All four payment methods are processed through PCI-DSS-certified gateways that encrypt your transaction in real time. papahoki never sees your full payment credentials; we receive only a confirmation token from your bank. Deposits usually clear in under one minute and appear in your wallet immediately.

Yes. Visit Settings › Privacy › Cookie Preferences and disable analytical and marketing cookies. Session cookies (required to keep you logged in) cannot be disabled, but you can delete them manually via your browser settings. Note that disabling cookies may affect some lobby features.

Contact our support team immediately via live chat or email. Change your password right away. We will review your login history, lock suspicious sessions, and send you a security report. If unauthorised transactions occurred, we'll investigate and work with your payment provider to reverse them where possible.

Active account records are stored indefinitely for your reference. After you close your account, we retain transaction and game history for up to 7 years where local law permits, to comply with tax and anti-money-laundering rules. Earlier deletion can be requested where local law allows; timelines depend on jurisdiction.